Refunds &
cancellation.
Clear expectations for refund reviews, paid access and customer-initiated renewals.
Refunds are reviewed individually. Submit a request through Contact & Support.
Who this policy covers
TalkVance Technologies is a sole proprietorship of Punith G N, Bengaluru, Karnataka, India. This policy applies to paid TalkVance plan payments and customer-initiated renewals.
Requesting a refund
Refunds are not automatic. We review refund requests individually. Submit your request through Contact & Support with enough information to identify the payment and explain the issue. Do not send payment credentials.
We acknowledge your request within 2 business days. We normally communicate a decision within 5 business days after receiving enough information to review it.
If approved, we initiate the refund to the original payment method. After initiation, bank or payment-provider posting time is outside TalkVance control. It can commonly take about 5–10 business days depending on the payment method, bank or provider.
What we may consider
We may consider a duplicate charge; a captured payment where paid service could not be activated or provided; a material service issue that we cannot reasonably remedy; or another case required by applicable law or specifically approved after review. These examples are not automatic refund entitlements.
Changing your mind after paid service has been activated, unused days or time in an active term, account closure and member removal do not automatically produce a refund, subject to mandatory law.
Credit when upgrading
Unused paid-plan value can be automatically credited against an eligible higher-plan upgrade. Upgrade proration credit is a service credit, not a cash refund.
Cancellation, renewal and expiry
There is no general auto-renewal or automatic recurring charge. You must initiate each renewal or payment.
Your active paid term remains until the paid-through date unless TalkVance manually adjusts it or applicable law requires otherwise. At term end, your workspace falls back to Free. There is no grace period: zero grace days.
You may stop using the service or request account closure through Contact & Support. This does not automatically produce a refund.
Refunds and access
Requesting a refund or receiving a refund does not automatically revoke or extend access. Where a refund occurs, the access outcome is manually reviewed.
Coupons after a refund
Coupons already used remain consumed after a refund. A refund does not restore coupon eligibility or coupon usage.
Failed or late payments
Failed or late-authorized transactions may be reversed or refunded by the payment provider independently of this discretionary refund policy.
GST and payment receipts
GST is not charged. TalkVance Technologies is not currently registered under GST. No GSTIN is shown. Your commercial payment receipt is not a GST tax invoice.
Tax treatment may change if registration becomes applicable or the law changes.
Your statutory rights
Nothing in this policy limits or excludes mandatory statutory consumer or other legal rights under applicable law. Contact us with questions or to request a review.
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Tell us about your payment or service issue.
Contact & SupportRead our Terms of Service.